1. Payment Methods
We accept payments through various methods as specified in your service agreement. Common methods include credit cards, debit cards, and bank transfers. All payments are processed securely through our payment system. Please ensure that your payment information is accurate and current.
2. Deposit Requirements
A deposit may be required to confirm your service appointment and secure materials. The deposit amount is specified in the estimate provided during the consultation. This deposit is applied toward the total cost of your project. Deposits help us allocate resources and schedule our team accordingly.
3. Final Payment
The remaining balance is due upon completion of the service, unless otherwise agreed. We will review the completed work with you to ensure satisfaction before final payment is requested. We issue an invoice that details all services rendered and associated costs. Final payment must be made within the timeframe specified on the invoice.
4. Refund Policy
Refunds are considered on a case-by-case basis and depend on the nature of the service provided. If we are unable to perform the agreed-upon service due to circumstances on our part, you may be eligible for a full refund of any payments made. If work has already commenced, the refund amount will be adjusted to reflect the services already provided. We aim to resolve any issues fairly and promptly.
5. Cancellation Policy
If you need to cancel or reschedule your service, we ask that you notify us as early as possible. Cancellations made within a certain period before the scheduled date may be subject to a cancellation fee. Deposits may be non-refundable for late cancellations, as resources have already been allocated. Please refer to your service agreement for specific cancellation terms.
6. Disputed Charges
If you believe a charge on your account is incorrect, please contact us promptly to discuss the matter. We will review the charge and your service records to verify its accuracy. If an error is found, we will issue a correction or refund as appropriate. We are committed to resolving billing issues in a transparent and timely manner.
7. Non-Refundable Items
Certain items or services may be non-refundable, including custom materials ordered specifically for your project. Consultation fees, if any, are also non-refundable once the consultation has been provided. These exceptions will be clearly communicated in your service agreement before you make a payment. We encourage you to review all terms carefully.!